FAQ & support
Start with the simple answer.
If something does not work, follow the next safe step. You do not need to diagnose the problem yourself.
Which product do I need?
Choose ELIVA for Android live broadcasting. Choose EMMAFLOW for Windows creation. You do not need both.
Why is there no download button?
The official release is not public yet. A real download button appears only after the release is verified and the official file is published.
What does “Verified release preparing” mean?
The release has passed verification, but the public download file is not live yet. There is nothing you need to fix.
Android says it cannot install the app. What should I do?
First confirm that you downloaded ELIVA from the official Download Center. If Android asks for permission to install from your browser or Files app, allow only the app you used for this download. If the warning is different or unclear, stop and use Support.
Windows shows a security warning. Should I run it anyway?
Do not bypass a warning just to continue. Confirm that the file came from the official Download Center and that the release details match. If you are unsure, use Support before running the file.
The downloaded file will not open. What next?
Check that you chose the right product for your device, delete the incomplete file, and download it once more from the official center. Restart the device if needed. If it still fails, use Support with the exact message you see.
The app installed but will not start.
Restart the device once and try again. If the app still does not open, keep the exact error message or a screenshot and use Support. Repeated reinstall attempts are not required.
What should I include when I ask for help?
Include the product name, your device, your Android or Windows version, the step where you got stuck, and the exact message on screen. Remove private information from screenshots before sending them.
If something goes wrong